We can we are always pleased to help our customers. This document gives details of our terms and conditions. If, nevertheless, you need clarification or have any queries, please contact a member of staff and us will be happy to help you.
Please take note that any information provided through any part of our web site (examples: forum, blog, news, main site, live chat, phone, email, ) is for fun & entertainment purposes only and does not represent professional advice. No professional guidance can be given with no clinical consultation with a dentist.
Once your treatment strategy was agreed with the Dentist, we'll provide printed information on your strategy. Whether this strategy shifts due to clinical or radiographic findings, we discuss this with you and will notify you. Treatment strategies are not invalid for net 90 days from the date. Before the appointments for genuine treatments are made if there are any points in your treatment strategy that you wish to query, please do not hesitate to inquire us.
Particular treatments necessitate completion of a written consent form. This is to be able to describe the treatment, aftercare and any risk to you personally completely, before any of these treatments are carried out.
A credit account system does not manage and we require fees to be settled at the appointment.
At least 50% of the entire fee is due at the appointment where impressions are taken where a lab fee is incurred by treatment. Fees for specific treatments like Dental Implants and Invisalign are taken at each visit in staged payments.
Where treatment is paid for on finance through a Finance company, please take note that the finance agreement must be accepted and signed prior to the beginning of that treatment. Take note that finance is only accessible on treatments through?400, not including Emergency Dental Treatment, and a minimal down payment may also be demanded.
Pearl Dental Clinic does not accept any payments.
Fees for treatment where intravenous sedation is included, must be paid before the appointment to prevent fiscal transactions, or signatures being demanded, whilst a customer remains under the influence of the sedative.
Deposits are deductible off the price of treatment.
Dream Smile Dental Clinic reserves the right to make a fee for any debt passed to some debt collection agency.
All the fees applied for any form of Dental treatment at the clinic are based on; the materials used, lab costs incurred ( in case that it's appropriate), and the clinical time spent. The fees are yet, demonstrated as treatments prescribed on the treatment strategy for your information.
Late cancellation or missed appointments:
Dream Smile Dental Clinic reserves the right to charge up to?100 per hour, in the function of an appointment or a missed appointment. For appointments more than 1 hour, we require at least 72 hours.
Late for appointments:
We realize that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be inescapable. If you're over 10 minutes, please take note that you may be asked to reschedule your appointment.
Ceramic Veneers, at Dream Smile Dental Clinic our Lumineers, Implant crowns and Ceramic crowns are guaranteed for a period of 5 years following placement, provided that the following conditions are satisfied:
The patient has completely paid for the treatment and does not owe the practice any cash for the treatment received.
The Veneers, Lumineers, Crowns & Implant crowns have not been damaged as a result of an accident, trauma or excessive grinding.
The patient has followed all post treatment care recommendations made by our dentists.
The patient has attended and routine assessment every 6 months.
It's crucial that you give a full medical history and details of any medication you take. Should these change at all, it really is essential that you tell your Dentist. It truly is the patient's obligation to notify the clinic of any changes in their medical history private details and/or.
Use of Pictures and X-rays:
Dream Smile Dental Clinic may use pictures and x rays of teeth and your smile just, for educational and advertising purposes on the Dream Smile Dental Clinic site, and on educational and promotional literature. Your name WOn't ever be printed, and identity WOn't be disclosed. But should you NOT wish for us to use your pictures and x rays this way, please let us know.
Use of patient contact details:
We like to remind our patients in their appointments, when they may be due for appointments, and other various reminders that are significant. On this particular note, you may be periodically contacted by the clinic via mobile, text, electronic mail or by letter in the post. Please let's know should you NOT wish to be contacted by the clinic by any or all of these means.
At Dream Smile Dental Clinic we consistently take complaints about any aspects of our services very seriously, to be able to ensure that each patient has just the best experience at all times.
Every criticism will receive immediate written/email acknowledgment, and the Management will strive to resolve the grievance within a fast, fair time period (normally about 2 weeks). For policy and our complete complaints procedure, please ask an associate of our reception team. If a grievance is about any facet of clinical care or affiliated charges it then referred to the treating Dentist and will usually be acknowledged by the Management team.
If unsatisfied, you may wish to forward your complaint to the General Dental Council.
No tolerance/Mistreatment policy
At Dream Smile Dental Clinic we manage a zero tolerance policy to mistreat to our Dentists and staff, loud/disorderly/drunken behaviour, persistent overlooking and late cancellation of appointments (after multiple warnings). In these scenarios, Dream Smile Dental Clinic reserves the right to refuse treatment and entry.
Data Protection Act:
We store all patient personal details on a protected computer system relative to the Data Protection Act. All clinical notes, digital radio-graphs pictures etc that are digital, remain the property of Dream Smile Dental Clinic. Copies of radiographs, notes and photographs can be made accessible and Dream Smile Dental Clinic reserves the right to charge an administration fee for these.
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