Keeping the secrecy and your privacy of your private information is important to Us. We're committed to safeguarding Your private information. This privacy statement explains what information We gather, how information is gathered, used and handled, when information may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your private information, along with the way you can provide Us with feedback or make a complaint.
Your permission is meant by authorization. Your consent can be tacit or express. Your consent will be indicated when we can reasonably form a decision from our pre recognized relationship with You Which You have given consent by either taking action or determining not to take action.
3. Information We Gather
We'll only collect information that's necessary for providing You with our services. We'll only collect information that's needed for the functions that it'll be used. The quantity and kind of personal information We hold about You and collect from You will vary depending on whether You are an existing patient or customer of Us or another Dental Care Network practice, have made enquiries about Our services and products and also the extent to Which You've used Our products and services. The private, or individually identifiable information that We hold about You may comprise if You use to be, are now or have in the past been a patient or customer of a Dental Care Network practice:
Name, address, phone and e-mail contact details;
Personal details such as for instance age and sex;
details of preceding dentists you've been a patient of;
your Medicare amount;
Records of service contacts for example voice recordings and system notes of telephone conversation you've had with our employees;
Census and statistical information for functions including risk assessment and product development;
Fiscal information (for instance, credit card numbers to help in the administration of payments for dental services);
Facts of purchases and professional services used, including the date; and
sensitive information including:
family medical history;
current health and dental assessment; and
4. How Information May Be Collected
We may collect personal information from you in numerous ways, including:
You choose to provide it directly to Us in order for Us to provide dental services to you;
Forms may be completed by you, send an e-mail to Us, provide information during a visit to Our Dental practice;
you may choose to provide information through the contact forms placed on www.dentalcarenetwork.com;
When you subscribe to other direct marketing materials or newsletters;
When Our services are used by you or purchase goods from Us.
We may gather info from third parties such as your health insurance provider or Medicare; or
we may gather tips from dentists, dental specialists or other health professionals (for example if you were referred to us by another dentist).
5. Use and disclosure of Your Personal Info
We use Your private information primarily to provide, manage and administer dental products and services to You and run an efficient and sustainable business. As a part of these processes, Your private information may be disclosed by us to Dental Corporation Pty Ltd and its related entities within the Bupa Australia Group. In addition, Your personal information may be used by us for several objectives, including:
To provide You with related and dental services;
To contact You in regards to any matter relating to You or the dental products or services supplied to You;
To answer Your enquiries and deliver dental services to You;
To carry out internal functions for example accounting, administration, quality assurance and information technology;
to resolve complaints;
To track cost and value products and services;
To conduct marketing surveys, research and statistical analysis;
to fulfil advertising promotions;
To administer Your invoicing for dental services, credit card payments, or to collect unpaid invoices;
to process Your health insurance claims;
To follow You up regarding additional treatments or dental assessments needed;
To send information about Us to You;
To comply with regulations or any laws.
To Your nominated relatives in an emergency;
To government and regulatory bodies, eg. Medicare;
To other service providers and auditors We may make to ensure the ethics of services and Our operations;
To thing or any individual acting on Our behalf;
to third party health benefit suppliers and insurance companies (contact information only) to help in the processing of a claim for compensation or payment of all or part of the cost of dental therapy submitted by You or on Your behalf;
To execute a review for the purposes of the practice of improving the quality of care
Eg where disclosure is required legally. Compulsory notices of tribunals, law or government agencies.
Nevertheless, if We do send your private information outside Australia we'll require that the receiver of the information complies with contractual obligations and privacy laws to keep the protection of the data.
From time to time, We may contact You to Supply You With information about other products and services offered by Us, our related entities and our business associates that could be of advantage to You and Your family. It may be via e-mail, phone, mail or SMS when you are contacted by us. When You become our patient, You consent to Us using your personal information for direct marketing purposes (as described in this document), unless You have contacted us to withdraw Your consent. You are able to contact Us at any time to let Us know if You do not want for marketing material from Us. Our contact details are in the ending of this policy.
If You request to not receive marketing material, please note that We will contact You in regards to Our on going relationship with You. For example, We will still send any bills, statements and notices which can be important to the services and products you've bought from Us to You.
6. Management and storage of Personal Information
We'll take reasonable measures to ensure That The private information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure. We'll take reasonable measures to ensure that private information supplied by you may be handled relative to Australian privacy laws like the Australian Privacy Principles. We keep procedures and demanding data security standards with a view to preventing unauthorised access by anyone apart from Us.
Our employees may handle your private information. Advice might be used by staff at an Our practice to You for the supply of dental services. We keep your personal information for as long as it's required to Offer You the services and products You requested from Us and to comply with legal requirements.
If We no more require Your private information for any purpose, including legal purposes, reasonable measures will be taken by us to destroy or de-identify your private information except in circumstances permitted or required legally.
7. Accessing, Updating Amending and Correcting Your Info Info
7.1 Access to private information
You have the right to obtain private information that is certainly held about you. You can ask Us for access to the information that We hold about you at any time. Just contact Us (Our contact details are listed below) to make your request. If it is reasonable to achieve that we shall always endeavour meet your own request for access within an acceptable time and in the manner requested by You. Yet in some circumstances, access to specific information may be declined. This includes these situation:
We use or no longer hold the information;
The request is vexatious or frivolous;
The information relates to existing or anticipated legal proceedings and would not normally be divulged as part of those proceedings;
denying access is required by law;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
If we're unable to give You access to the information you've got requested, you will be given written motives because of this conclusion when Your request is responded to by us by us. If You have any concerns about the refusal, please see section 9 of this Policy for further information.
You may be charged a decent fee for access by us to some kinds of advice. This charge will be restricted to the cost of recouping Our costs for providing You with the advice. As an example, document retrieval, photocopy, labour and delivery to You. We WOn't charge You to make a request to access Your advice.
You may request access to your private information by contacting Us as per the contact details at the end of this file.
7.2 Correcting your private info To enable Us to provide you with the finest possible service, it is significant that the information We hold about You is precise. We'll take reasonable measures to ensure That The private information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. We will react within a fair period to Your Own request and will take reasonable measures to amend Your records.
We may alter this content or services found on Our website anytime without notice. Therefore Our Privacy Statement may change without notice additionally at any time.
9. Our Contact Information and Resolving your Matters
You are able to contact Us at any time if You have any questions or concerns relating to this document or about how Your private information has been handled.
You can contact Us and ask to speak to Our Privacy Officer.
In Case You Are unhappy with Our answer, or Should You not feel Your grievance has been worked out, you're able to seek advice from the Office of the Australian Information Commissioner by calling 1300 363 992.
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